| Questions about how to control your account and what our billing procedures
are.
| Q: How
can I place an order for service? |
| A: You can place your order using our online sign-up form.
Visit our
sign up page and fill out our short form for fast activation. |
| Q: How long
does it take to open an account? |
A: All accounts are opened in realtime.
As soon as you signup you're sent an email receipt,
a userid, a password, and an FTP hostname. All the
instructions you need to get started. Your can begin
uploading files as soon as you visit the Domain Manager in
the control panel after you signup.
After you've
uploaded your files, it usually takes anywhere from 48 to 72
hours to successfully transfer a domain name to our name
servers. |
| Q: How
do you bill me? |
| A: We don't bill you. Our service is operated on
a "pay as you go" basis. You pay for things at the same time
that you begin to use them.
Each time you need more resources (a plan renewal,
overage bandwidth, domain registration) we charge you at
that time for that service.
|
| Q: How
do I pay for my account? |
| A: You can pay for your account by Paypal or by drawing
on a previously established pre-payment balance. To establish a
pre-payment balance you mail a check or money order to our postal
address and wait until we notifiy you that it has been credited
to your account. If you want to make a large pre-payment, $500 US
or more, you may send the payment by Western Union. If you need
to open a Paypal account please click
here |
| Q: Can
I resell my web space? |
| A: Yes. You can resell space within your account. However,
you will be responsible for its content and data transfer. Your
users MUST agree to the same terms that you were presented with
when you signed up with Midnight Oil hosting. Most importantly,
we have no tolerance for e-mail spam. |
| Q: How
are charges handled? |
A: When you've used up all the resources included
in your plan and your site requires additional transfer,
disk space, or support for additional domain names, our
billing system automatically notices and places a charge.
If you have a credit card on file with us, our
billing system will attempt to make a charge to your card
and if succesfull, credit you for the additional resources
and e-mail you a receipt.
If you maintain a prepaid
balance with us, the charge for the resources will be
deducted from your balance.
If the charge to your
credit card is declined or if you have insufficient funds in
your prepaid balance, an e-mail notice will be mailed to you
and your sites may be suspended if you do not responded by
visiting the Control Panel's Billing Menu to submit a
payment within 24 hours. |
| Q:
What's this $1.00 charge on my credit card? |
| A: What you are seeing is the result of our
system attempting to verify your credit card information.
Each time you present an unfamiliar card our system
will do a $1.00 test charge in order to check the validity
of the submitted information (valid card number, AVS match,
expiration date, CCID).
We do the verification for $1.00, rather than for the
full amount of your purchase, in order to avoid serious
inconvenience to a person whose card number might be
fraudulently submitted to the system.
This $1.00 has not been collected from your bank. The
entry you are seeing reflects a "hold" that your bank placed
on your funds (or credit) when we did the verification.
Our system will not collect the dollar, and the
"hold" will eventually time out.
| |